MERSEYSIDE · CATEGORY B · PUBLIC SECTOR

How to Receive Calls From HMP Liverpool (Walton)

HMP Liverpool — widely known as Walton Prison or Walton Jail — is the main local prison for Merseyside, holding around 1,100 prisoners in the Walton area of north Liverpool. Opened in 1855, it is the principal prison for Liverpool Crown Court and surrounding courts. This guide explains how to receive calls from HMP Liverpool at the cheapest rate, wherever you are.

Category
B — Local
Location
Walton, Liverpool L9
Opened
1855
Typical population
approx. 1,100

About HMP Liverpool

HMP Liverpool opened in 1855 as Liverpool Borough Gaol, serving the rapidly growing port city of Liverpool at the height of the Victorian era. The prison on Hornby Road in Walton has been in continuous operation for over 170 years, making it one of England's longest-serving functioning prisons. It is managed by HMPPS as a public-sector establishment.

Locally known as Walton Prison, HMP Liverpool serves as the main remand prison for the Merseyside court area. It holds prisoners from Liverpool Crown Court, as well as from Knowsley and Sefton magistrates courts. The prison population reflects the diversity of Liverpool — a port city with strong Irish, West African, Caribbean, and Chinese communities — and a significant proportion of prisoners have family based abroad.

The prison is in the Walton area of north Liverpool, approximately 3.5 miles from Liverpool city centre. Walton Lane railway station provides connections to Liverpool Central and beyond. For families travelling from outside Merseyside, Liverpool Lime Street station offers mainline rail connections to Manchester, London, and beyond.

Call Rates From HMP Liverpool

HMP Liverpool operates the national ITS phone system under HMPPS. The rate depends on the type of number called:

Number typeWeekday rateWeekend rate
UK mobile (07…)5.5p / min3.6p / min
UK geographic landline (01… / 02…)2.48p / min2.2p / min

Minimum charge: 10p per call. Switching to a UK geographic landline number saves 55% per minute on weekday calls.

HMPPS rates effective 1 April 2025 · valid until 31 May 2027 · Source: Ministry of Justice, letter to the Justice Committee, 1 July 2025

Savings example — 5 calls per week of 20 minutes each
£23.82
monthly (mobile) — 5.5p/min
£10.74
monthly (landline) — 2.48p/min
4.33 weeks/month, 10p minimum per call, weekday rates. Calculate your own saving →

Getting Your Number on the PIN List

Before your loved one can call you, your number must be approved by prison staff and added to their PIN list. The prisoner submits the request — families cannot add numbers directly.

1
Get a UK geographic landline number
Sign up for BluePhone. You receive a UK 01/02 number delivered to the app on your smartphone. No physical landline or UK address required.
2
Send the number by letter or visit
Write in UK format only (e.g. 020 1234 5678 — not +44). Include your full name as you want it recorded on the system.
3
Prisoner submits via wing or personal officer
At HMP Liverpool this is done through the wing officer or personal officer. The number is vetted before it can be dialled from the system.
4
Approval typically within 1–3 working days
If 5 working days pass without a call, ask your loved one to check with their personal officer that the request is in the system.

Receiving Calls From Outside the UK

Liverpool's historic port connections mean many prisoner families are based overseas — particularly in Ireland, West Africa, and the Caribbean. Prison phones at HMP Liverpool cannot dial international numbers, and non-UK numbers cannot be added to PIN lists. A UK virtual landline number delivers calls over the internet to your smartphone wherever you are, at UK landline rates, with no international charges on your end.

Receive calls from HMP Liverpool — anywhere in the world

BluePhone · UK geographic landline number · delivered to your smartphone · £15/month

Get Started →

Frequently Asked Questions

How do I receive calls from HMP Liverpool?

Give your loved one a UK geographic landline number (01/02 prefix) and have it added to their PIN list via their wing officer. Once approved, calls arrive at 2.48p/min on weekdays — 55% cheaper than the 5.5p/min mobile rate.

Is HMP Liverpool the same as Walton Prison?

Yes. HMP Liverpool is the official name for the prison locally known as Walton Prison or Walton Jail. Located on Hornby Road in the Walton area of north Liverpool, it has been in operation since 1855.

What are the call rates from HMP Liverpool?

HMPPS 2025 rates: 5.5p/min to UK mobiles, 2.48p/min to UK geographic landlines on weekdays. Weekend: 3.6p/min mobile, 2.2p/min landline. Minimum 10p per call. National public-sector rates apply.

Can I receive HMP Liverpool calls if I live abroad?

Yes. A UK virtual landline receives calls over the internet wherever you have a connection. Your loved one dials a UK number at UK rates; the call reaches your phone abroad with no international charges on your end.

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