What BluePhone stores, and what it does not
A plain summary. The privacy policy is the formal document.
What we store
- Your email address and, if you give one, a display name.
- Your UK number and subscription status.
- Call records — date, time, duration and the caller’s number — so you can see your call history and we can help with support.
- Contacts you save in the app, to show caller names.
- A device token so your phone can be alerted to incoming calls.
- A Stripe customer reference for billing.
- Website analytics and advertising cookies. With your consent, the website uses Google Analytics, Google Ads conversion measurement and, on the homepage, Microsoft Clarity and Plausible. You choose in the cookie banner and can change your choice under Cookie settings in the footer. If you arrive from a Google ad, the ad click identifier is kept in a first-party cookie for up to 90 days. Details are in the privacy policy.
What we do not do
- We do not record calls. BluePhone does not store the audio of your conversations.
- We do not see your card details. Payments are handled by Stripe.
- We do not sell your data. Advertising cookies are used to measure which ads lead to sign-ups.
- We do not affect prison monitoring. Prisons can listen to and record most calls within their own systems; that is separate from BluePhone.
How calls are protected
The connection between BluePhone and the app uses encrypted internet connections. The prison’s side of the call travels over the ordinary public telephone network, which is not end-to-end encrypted — and prison calls are generally recorded by the prison. Treat any prison call as a call that may be monitored.
Service providers
- Telnyx — UK telephone numbers and call delivery.
- Google Cloud (Firebase) — accounts, call records and notifications.
- Stripe — payments.
- Resend — account emails.
Some of these providers process data outside the UK and EU. Email support@bluephone.app for details of storage locations and transfers.
Your rights
BluePhone is operated from the Netherlands and is subject to the GDPR. You can ask for a copy of your data, correction, deletion, portability, or object to processing by emailing support@bluephone.app.
Deleting your account: email us with the subject “Data deletion request” from your account email address. Cancelling a subscription does not by itself delete your data.
You can complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), and UK residents can also contact the Information Commissioner’s Office.
Questions
Does BluePhone record my calls?
No. BluePhone keeps call records (date, time, duration, caller number) but not the audio. Prisons can record calls separately.
Will BluePhone give my details to someone who says they are from a prison?
Not simply on request. Requests for personal information are handled in accordance with applicable data-protection law and our privacy policy. See information for prison staff.
How do I delete my data?
Email support@bluephone.app with the subject “Data deletion request” from the email address on your account.