Receive UK prison calls on your phone.
BluePhone gives you a dedicated UK geographic 01/02 number for prison calls. Once the prison approves it, calls ring in the BluePhone app on your phone, over Wi-Fi or mobile data.
- Dedicated UK 01/02 number
- iPhone & Android
- No eSIM required
- £15/month — or £149/year
Your BluePhone number is ready for incoming calls 24/7. Incoming calls only. The prison decides whether to approve the number.
Get your number. Add it to their phone list. Answer in the app.
Get your UK number
Choose monthly or yearly. In most cases your number is assigned as soon as payment completes, and emailed to you.
They add it to their phone list
Your loved one asks the prison to add the number. The prison checks it and decides; approval times vary.
They call your number
From the prison phone, like any UK landline. Their credit is charged at the prison’s landline rate.
Your app rings
Answer on iPhone or Android — at home, at work or abroad.
See how BluePhone works in 39 seconds.
iPhone & Android. Incoming calls only. Prison approval required.
Get my UK number — £15/monthTheir call credit goes further
Prison call credit is charged by the type of number called. A BluePhone number is a UK geographic 01/02 number — the type charged at the landline rate.
Weekday rate charged to the prisoner’s call credit.
The rate for UK 01/02 numbers, including a BluePhone number.
BluePhone costs £15/month or £149/year, paid by you. The overall saving depends on how often they call — the calculator shows both sides.
Does BluePhone save money for your family?
Enter how they call. You will see their call credit with and without a landline number, what BluePhone costs, and the honest net result — including when the saving is smaller than the subscription.
Talk time per month: –
(calling a mobile)–prisoner’s call credit / month
(calling your 01/02 number)–prisoner’s call credit / month
A normal incoming call, on the phone you already have
Calls ring on the lock screen like any other call. Your number, recent calls and saved contacts are in the app.
Screens from the BluePhone iPhone app, taken on BluePhone’s own test account. The Android app is available on Google Play.
One number, two ways to pay
The subscription is paid by you. The prisoner’s call credit is separate and paid to the prison.
Billed monthly. Cancel any time.
- Your own UK 01/02 number
- BluePhone app for iPhone and Android
- No eSIM required
- Ready for incoming calls 24/7
- No minute limit from BluePhone
- No setup fee
- Incoming calls only
£12.42 a month equivalent. Renews yearly; cancel any time to stop renewal.
- Everything in Monthly
- £31 less than 12 monthly payments
- One payment a year
- Cancel any time to stop renewal
Secure payment by Stripe. Email support within 24 hours on weekdays. Cancel any time to stop renewals. You have a 14-day right to cancel. See the contract summary and terms. BluePhone cannot make emergency calls.
What the prison controls, and what BluePhone does not do
The prison decides
Every new number is checked by the prison, which decides whether to add it to the phone list. Approval times vary. Nobody can guarantee approval.
Not forwarded
BluePhone does not forward calls to another mobile or landline number. Calls to your number are delivered to the BluePhone app on your account.
The current policy
Since 11 August 2026, prisons must restrict numbers linked to “call diversion and re-routing services”. The policy does not define those terms publicly.
- No calls into prison. Prisoners call out; nobody can call a prisoner.
- No outgoing calls, call-backs or dial pad.
- No emergency calls — use a normal phone for 999.
- No approval guarantee. The prison checks and decides.
They call a UK number. You answer wherever you are.
BluePhone works anywhere you have Wi-Fi or mobile data. BluePhone does not charge an additional international call fee; your mobile network, internet provider or roaming plan may still charge for data.
Help with prison calls — sourced and dated
What is BluePhone?
BluePhone is a service for receiving UK prison calls through a dedicated UK geographic 01/02 number. Incoming calls ring in the BluePhone app on iPhone or Android. It costs £15 a month or £149 a year.
How much does BluePhone cost?
£15 a month or £149 a year, paid by you. There is no setup fee and no BluePhone minute limit. The prisoner’s call credit is separate and is charged by the prison at its landline rate.
Does BluePhone work on iPhone and Android?
Yes. BluePhone is available for iPhone on the App Store and for Android on Google Play. One device is active on an account at a time.
Does BluePhone require an eSIM?
No. BluePhone works through the app over Wi-Fi or mobile data, so no eSIM and no unlocked phone are needed.
Does BluePhone use call forwarding?
No. Calls to your BluePhone 01/02 number are not forwarded to another mobile or landline telephone number. They are delivered to the BluePhone app associated with your account. See how BluePhone works and our information for prison staff.
Can I make outgoing calls or call the prisoner back?
No. BluePhone receives incoming calls only. There is no dial pad or call-back, and nobody can call a prisoner.
Can prisoners call 01 and 02 numbers?
Prisoners in England and Wales can call numbers on their approved phone list, and UK geographic 01/02 numbers are charged at the prison’s landline rate. The prison checks each new number and decides whether to approve it. See the phone list guide.
Will the prison accept my BluePhone number?
We cannot guarantee it. A BluePhone number is a UK geographic 01/02 number, but every new number is checked by the prison, which decides whether to approve it. Approval times vary by prison.
How much less does the prisoner pay per minute?
In public-sector prisons in England and Wales, the published weekday rate is 2.48p a minute to a UK geographic landline and 5.5p to a mobile — about 55% lower per minute (2.2p and 3.6p at weekends). The BluePhone subscription is a separate cost, so the overall saving depends on how often they call.
How quickly do I get my number?
In most cases a number is assigned automatically as soon as payment completes, and emailed to you. If none is immediately available, we email you as soon as one is. Prison approval is a separate step, and its timing varies.
Can I receive calls outside the UK?
Yes, wherever you have Wi-Fi or mobile data. BluePhone does not charge an additional international call fee; your mobile network, internet provider or roaming plan may still charge for data.
Can I cancel?
Yes, at any time from your account. You keep access to the end of the period you have paid for; then the number is released. You also have a 14-day statutory right to cancel: if you use it, we refund your payment less an amount for the service provided until you told us. Outside that period, the unused part of a period is not normally refunded. Your statutory rights are not affected. See the contract summary.
Can I get a number from a particular UK area?
Numbers are assigned automatically. If you would like a number from a particular UK area, contact us and we will check availability — we cannot guarantee a particular area code. If you change to a new number, it will need to be added to the prisoner’s phone list again.
What if the prison refuses my number?
Contact support. If a different BluePhone number could reasonably help, we may provide one replacement number at no extra charge. It is not guaranteed to be approved either, and it does not normally apply to a number that has already received a prison call. This voluntary policy does not affect your statutory rights.
Does BluePhone record calls?
No. BluePhone keeps call records such as time, duration and caller number, but not the audio. Prisons can record most calls within their own systems.
Can BluePhone be used for emergency calls?
No. BluePhone cannot make or receive calls to 999 or 112. Use a normal mobile or landline in an emergency.
Get your own UK number today
£15/month or £149/year. iPhone and Android. No eSIM required. Incoming calls only.
