Contract summary
The main terms of a BluePhone subscription on one page. The full Terms of Service apply. Please read this before you subscribe; you can save or print it.
Your BluePhone contract
| Provider | Blue Phone, a sole trader (eenmanszaak) registered in the Netherlands, KVK 91424399. Contact: support@bluephone.app. |
|---|---|
| Service | A dedicated UK geographic (01/02) telephone number for receiving incoming calls only, answered in the BluePhone app on iPhone or Android over Wi-Fi or mobile data. One number per account; one active device at a time. |
| Not included | Outgoing calls, call-back, text messages, calls to emergency services (999/112), and porting the number to another provider. |
| Price | Monthly: £15 per month. Yearly: £149 per year. Paid in advance by card via Stripe. No setup fee, no per-minute charges from BluePhone. Your own internet, mobile-data or roaming charges may apply. Prison call charges are paid by the prisoner to the prison and are not part of this contract. |
| Duration and renewal | Rolling contract that renews automatically every month (monthly plan) or every year (yearly plan) until you cancel. No minimum term beyond the period you have paid for. |
| Cancelling | Cancel any time in your account to stop future renewals. The service continues to the end of the paid period. At the end, the number is released and may later be reassigned. Outside the 14-day cancellation period, cancelling does not create an automatic refund for the unused part of a period. Your statutory rights are not affected. |
| Your 14-day right to cancel | If you are a consumer you can cancel within 14 days of the contract being concluded, without giving a reason. Because the service starts straight away at your request, we may deduct an amount proportionate to the service supplied before you told us you were cancelling. Details below. |
| If there is a problem | You have statutory rights if the service is not provided with reasonable care and skill or as described. Contact support; see our complaints procedure. |
| Prison approval | Each prison decides whether to approve a number and how long checks take. BluePhone does not guarantee approval. If a prison refuses a newly issued number, our voluntary prison number support policy may provide one replacement number (Terms, section 7). This does not limit your statutory rights. |
| Governing law | Dutch law, without depriving consumers of the mandatory protections of the country where they live. |
Your right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us (Blue Phone, support@bluephone.app) of your decision to cancel this contract by a clear statement, for example an email. You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse all payments received from you, using the same means of payment you used, without undue delay and not later than 14 days after the day on which we are informed of your decision to cancel. You will not incur any fees as a result of the reimbursement.
If you requested us to begin the performance of the service during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.
Model cancellation form
(Complete and return this form only if you wish to withdraw from the contract.)
To Blue Phone, support@bluephone.app:
I hereby give notice that I cancel my contract for the supply of the following service: BluePhone subscription.
Ordered on / received on: ______
Name of consumer: ______
Email address used for the account: ______
Date: ______